SHIPPING POLICY

Last Updated: 08/12/2025

Thank you for shopping with Melly’s Lash Academy. This Shipping Policy outlines how we process, ship, and deliver orders for all products purchased through our website.

1. Order Processing Times

Orders are processed within 1–3 business days.

Processing times may be extended during sales, new launches, holidays, or high-demand periods.

Orders cannot be altered, cancelled, or combined once they have been placed.

2. Domestic Shipping (Australia)

We ship using trusted courier and postal services.

Delivery timeframes vary based on your location and courier delays outside of our control.

Estimated delivery times:

• Metro areas: 2–5 business days

• Regional areas: 3–10 business days

These are estimates only and not guaranteed timeframes.

3. International Shipping

We ship worldwide.

International delivery times vary by country and customs processes.

Buyers are responsible for any customs fees, import taxes, or duties applied by their country.

These charges are not included in your purchase price.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Tracking updates are managed by the courier service and may take 24–48 hours to appear.

5. Lost, Delayed, or Stolen Parcels

Once an order has been lodged with the courier, Melly’s Lash Academy is not responsible for:

• lost parcels

• delayed delivery

• stolen parcels

• incorrect delivery caused by courier error

• parcels marked “Delivered” but not received

Orders marked “Delivered” by the courier are considered fulfilled.

For missing parcels, you must contact the courier directly to lodge an investigation.

We cannot provide refunds or replacements for courier-related issues.

6. Incorrect Shipping Address

Customers are responsible for entering the correct shipping information at checkout.

We cannot update addresses once an order has been processed.

Orders shipped to an incorrect address due to customer error cannot be refunded or replaced.

7. Damaged Items

If an item arrives damaged, you must notify us within 48 hours of delivery with clear photos of:

• the damaged product

• internal packaging

• external shipping box

• shipping label

If approved, a replacement will be issued for the damaged item.

8. Packaging Damage

Minor imperfections such as dents, marks, or scuffs on packaging or boxes do not qualify as a damaged product.

Refunds or replacements will not be issued for packaging damage alone.

9. Returned-to-Sender Parcels

If a parcel is returned to us due to:

• incorrect address

• unclaimed delivery

• customer refusal

• courier unable to deliver

The customer is responsible for paying a new shipping fee to have the parcel re-sent.

Shipping fees are not refundable.

10. Shipping Fees Are Non-Refundable

Shipping charges cannot be refunded under any circumstances, including:

• change of mind

• refusal of delivery

• incorrect address

• delivery delays

• courier issues

11. Contact Us

For any shipping-related enquiries, please contact us via the contact form on our website.

Response times may vary depending on demand.