PRIVACY POLICY

Last Updated: 08/12/2025

Melly’s Lash Academy is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Australian privacy law.

1. Information We Collect

We may collect personal information when you:

• purchase a product

• enrol in a course

• book coaching

• subscribe to marketing

• fill out forms

• contact us

• interact with our website

Information collected may include:

• name

• email address

• phone number

• billing details

• shipping address

• payment method (processed securely through third parties)

• engagement and browsing data (cookies, device information, analytics)

2. How We Use Your Information

Your information may be used for:

• processing bookings and purchases

• delivering courses, coaching, and services

• customer support and communication

• sending marketing content (email/SMS, with consent)

• administering your account

• website optimisation and analytics

• complying with legal requirements

3. Marketing Communications

By subscribing or purchasing, you may receive email or SMS updates regarding:

• training

• coaching

• product updates

• promotions

• educational content

You may unsubscribe at any time using the link provided.

4. Payment Security

Payments are processed securely via trusted third-party payment processors.

We do not store full credit card details on our servers.

5. Sharing Your Information

We do not sell or trade your personal information.

We may share data only with service providers who assist with:

• payment processing

• website hosting

• email/SMS marketing

• shipping and courier services

• analytics tools

These providers operate under strict confidentiality and data protection agreements.

6. Data Storage & Protection

We use industry-standard security measures to protect your personal information from unauthorised access, misuse, or loss.

While no system is completely secure, we take all reasonable steps to safeguard your data.

7. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to:

• improve user experience

• personalise browsing

• analyse website performance

You may disable cookies in your browser settings, however some features may not function correctly.

8. Access, Correction & Deletion

You may request to access, update, or delete your personal information at any time by contacting us.

9. Third-Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of these third parties.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes take effect immediately upon posting on this page.

11. Contact Us

To request information, corrections, or to discuss privacy concerns, please contact us through the website contact form.